Thank you for shopping with BuyRojan.com. We are committed to providing clear and transparent information about the processing and delivery of your order.
Order Processing
Orders are processed after payment has been successfully received.
Processing times vary depending on the product. Personalized, customized, handmade, or made-to-order products may require additional production time before shipment.
Estimated processing and delivery information, when applicable, is provided on the product page or during checkout.
Shipping Rates
Shipping charges are calculated based on the items in your order, destination, and available shipping method. The applicable shipping cost will be displayed at checkout before you complete your purchase.
Shipping Destinations
BuyRojan.com ships to destinations available during checkout. Available shipping methods and rates may vary depending on the customer’s location and the products ordered.
If a shipping destination is not available during checkout, we are currently unable to ship that order to the selected address.
Estimated Delivery Times
Estimated delivery times vary depending on the product, destination, and shipping method selected.
The applicable estimated delivery timeframe is displayed on the product page and/or during checkout before the order is completed.
Personalized, customized, handmade, and made-to-order products may require additional processing time, which will be indicated where applicable.
Delivery estimates are not guaranteed unless specifically stated otherwise. Carrier delays, weather conditions, customs processing, holidays, and other circumstances outside our control may affect delivery times.
Tracking
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier’s tracking system to update after receiving your tracking information.
International Orders, Customs and Import Charges
International shipments may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or shipping carrier.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been shipped, we may not be able to change or redirect the shipment.
Lost, Delayed or Damaged Shipments
If your shipment appears to be significantly delayed, lost, or arrives damaged, please contact us so we can review the situation and, where appropriate, assist with the carrier.
Please retain the packaging and take photographs of damaged items and packaging when reporting shipping damage.
Local Pickup
Local pickup may be available for eligible orders when offered during checkout or arranged directly with BuyRojan.com. Pickup availability and instructions will be provided with the order.
Returns and Refunds
Shipping-related returns and refunds are subject to our Refund and Returns Policy. Personalized or customized products may have different return eligibility unless they arrive damaged, defective, or incorrect.
Contact Us
If you have questions about shipping or an existing order, please contact us through the Contact Us page on BuyRojan.com.