Effective Date: January 1, 2026
Brand: ROJAN™
Website: https://buyrojan.com
1. Overview
At ROJAN™, customer satisfaction is important to us. We strive to ensure that every product meets our quality standards. If you are not satisfied with your purchase, please review our return guidelines below.
2. Return Eligibility
We accept returns under the following conditions:
- The item must be unused and in its original condition
- The item must be returned within 14 days of delivery
- Proof of purchase is required
Certain items are not eligible for return (see Section 4).
3. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery at:
Include:
- Order number
- Clear photos of the item
- Description of the issue
We will review and offer either:
- Replacement
- Store credit
- Refund (if applicable)
4. Non-Returnable Items
For hygiene and customization reasons, the following items are non-returnable unless defective:
- Handmade soaps and skincare products (if opened or used)
- Personalized or print-on-demand items
- Clearance items
- Gift cards
This policy ensures product safety and quality standards.
5. Print-on-Demand Products
Items that are custom-made or printed on demand are produced specifically for your order.
These items are:
- Not eligible for return due to size or buyer preference
- Eligible for replacement only if defective or incorrect
Please review size charts and product descriptions carefully before purchasing.
6. Supplier-Fulfilled Products
Some products may be shipped directly by our fulfillment partners. Regardless of the fulfillment location, ROJAN™ remains your point of contact for customer service and return requests.
Eligible unused items may be returned within 14 days of delivery, subject to the conditions and exclusions stated in this policy. Customers are responsible for return shipping unless the product arrives damaged, defective, or incorrect.
7. Refund Process
Once your return is received and inspected:
- You will be notified via email
- Approved refunds are issued to the original payment method
- Refund processing time: up to 10 days after an approved return is received and inspected.
Shipping fees are non-refundable unless the return is due to our error.
8. Return Shipping Costs
- Customers are responsible for return shipping unless the item is defective
- We recommend using a trackable shipping service
ROJAN™ is not responsible for lost return shipments.
9. How to Request a Return
To initiate a return:
Email: support@buyrojan.com
Subject line: “Return Request – Order #XXXX”
Include:
- Order number
- Reason for return
- Photos (if applicable)
Do not send items back without approval.
10. Contact Information
ROJAN™
Customer Support: support@buyrojan.com
Business Location: Canada